Hyannis, Massachusetts, United States · On-site · Full-time
May 2026 — Sep 2026
10/10
Customer survey
Customer serviceDigital bankingIssue escalation
- 01Handled 40+ daily transactions, catching mismatched account details and resolving payment or transfer issues before they reached the customer.
- 02Flagged unusual account behavior in the bank’s system, recorded the activity and alerted the appropriate team for review.
- 03Turned everyday service conversations into account and credit card referrals by identifying customer needs; helped customers set up and navigate the mobile app and earned 10/10 survey ratings.