06Tools & capabilities

Apracticaltoolkit.

The systems, research methods and communication skills I bring to the work.

  1. 01
    Risk

    Unit21

    Alert queues, case review and documented dispositions in transaction monitoring.

  2. 02
    Risk

    World-Check

    Screening customers and counterparties against sanctions, PEP and adverse-media data.

  3. 03
    Analysis

    Excel

    Transaction pattern analysis, reconciliations and structured review tracking.

  4. 04
    CX

    Salesforce

    Case history, customer context and follow-ups recorded for clean handoffs.

  5. 05
    CX

    HubSpot

    Pipeline activity, outreach tracking and customer communication logs.

  6. 06
    CX

    Zendesk

    Ticket triage, escalations and consistent multi-channel responses.

  7. 07
    Analysis

    Google Workspace

    Sheets, Docs and shared trackers for team-wide visibility.

  8. 08
    Domain

    Banking Operations

    Account servicing, identity verification and procedural controls.

  9. 09
    Domain

    Fraud Investigation

    ATO signals, device and behavior anomalies, payment fraud typologies.

  10. 10
    Domain

    Risk Assessment

    KYC / CDD / EDD, risk-based approach and escalation judgment.

  11. 11
    CX

    CRM

    Relationship continuity, structured notes and timely follow-through.

  12. 12
    CX

    Multilingual Comms

    Armenian, English and Russian — clarity across language barriers.

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Certifications