Financial crime and operations professional with experience in AML investigations, fraud prevention, transaction monitoring and customer support. Reviewed Green Dot Bank accounts in Unit21, investigated suspicious ACH and P2P activity, checked customer identities and documented findings for escalation. Banking and multilingual support experience includes payment issues, account access, billing disputes and confidential customer records.
Experience
May 2026 — Sep 2026
Santander US
Bank Teller, Representative - First Line Defense - Temp
Hyannis, Massachusetts, United States · On-site · Full-time
Handled 40+ daily transactions, catching mismatched account details and resolving payment or transfer issues before they reached the customer.
Flagged unusual account behavior in the bank’s system, recorded the activity and alerted the appropriate team for review.
Turned everyday service conversations into account and credit card referrals by identifying customer needs; helped customers set up and navigate the mobile app and earned 10/10 survey ratings.
Sep 2024 — Sep 2025
Guidehouse
BSA/AML Analyst, Global Investigations & Compliance
Vilnius, Lithuania · Hybrid · Full-time
Reviewed 30+ Green Dot Bank accounts daily in Unit21, identifying suspicious transactions, fraud indicators, and AML risk.
Investigated ACH and P2P activity, account takeover, and unusual spending using KYC/CDD, EDD, OSINT, and adverse media.
Documented findings, supported SAR escalations, and maintained audit-ready cases while meeting quality and SLA standards.
Jan 2023 — Jan 2024
IDBank CJSC
Fraud Prevention Analyst
Yerevan, Armenia · Remote
Investigated 50+ daily fraud and transaction monitoring alerts involving unauthorized transfers, account takeover (ATO), suspicious payment activity, and unusual transaction patterns using Siron AML and internal banking systems.
Conducted 20+ daily identity verification and KYC/CDD reviews, including live video authentication, document validation, sanctions and PEP screening, and enhanced due diligence using Siron KYC and CRM systems.
Analyzed 200+ weekly transaction and customer risk reviews, documenting alert dispositions, false-positive findings, investigation narratives, and suspicious activity referrals while maintaining case accuracy and investigation SLAs.
Sep 2023 — Aug 2024
LRS (Diplomasafe)
Business Development Research Analyst
Lithuania · Remote · Part-time
Investigated and qualified 100+ university accounts weekly, researching institutional structures, procurement processes, and potential sales opportunities across a database of 1,000+ higher education institutions using LinkedIn, Google, and Excel.
Identified and verified 25–30 decision-makers daily, including admissions directors, registrars, and university administrators; conducted email discovery and verification using Hunter.io, email verification tools, and LinkedIn to validate contact information.
Maintained 100+ researched leads weekly in Excel and CRM systems, cross-referencing institutional records, correcting contact discrepancies, documenting research findings, and delivering verified prospect lists to sales teams for targeted outreach.
Sep 2021 — Aug 2022
Teleperformance
Multilingual Customer Support Specialist
Remote
Handled 30–50 inbound calls daily and 150–300 weekly across banking, healthcare, legal, and government services, investigating billing discrepancies, refund requests, unauthorized charges, account access issues, and payment disputes.
Resolved complex customer inquiries through identity verification, transaction research, login troubleshooting, CRM case documentation, and escalations; managed calls ranging from 6–10 minutes to 1–2+ hours for complex investigations and multilingual support.
Delivered customer support in 3 languages across 4 service sectors, working toward 95–98% QA, 90–95% CSAT, 80–85% FCR, and 95–98% schedule adherence benchmarks while maintaining confidentiality and accurate case records.
Education
Bachelor of Arts — Communication and Media Studies
LCC International University, Lithuania · Jan 2021 — Dec 2024